Terms and Conditions
Terms of using Play Cards: account, wallet, order fulfilment and refunds.
By using Play Cards you agree to the following.
Account
- The account is personal; you are responsible for keeping your password secret and for all activity through it.
- The contact details you enter must be correct — they are the only way to reach you about a stuck order.
- We may suspend any account used for fraud, abuse or intrusion attempts.
Wallet and payment
- Purchases are made from the wallet balance, and the amount is deducted the moment the order is created.
- Topped-up balance is intended for purchases inside the store.
- Every movement on your balance is recorded in your statement, which you may review at any time.
Order fulfilment
- Accuracy of details is your responsibility: the player or account ID you enter is topped up exactly as given. A top-up delivered to the wrong account because of wrong details cannot be reversed once it arrives.
- Most orders are automatic and complete within seconds. Some need manual review and stay «pending» until resolved.
- An order may be delayed or impossible to fulfil for reasons outside our control — an outage at the provider, or the game refusing top-ups.
Refunds
An order that is rejected or cannot be fulfilled is refunded to your wallet in full, and you will see the refund in your statement.
An order that has been fulfilled and delivered is not refundable — the product is digital, it has already reached the requested account, and it cannot be pulled back.
Automatic products and proof of non-delivery
Products fulfilled automatically come with no top-up receipt from the provider. So when reporting a problem with an automatic order, a single continuous video is required showing, in order:
- The account name and its ID.
- Opening the top-up history inside the game wallet — not the messages.
- That the balance did not arrive.
Without this video the order cannot be reviewed.
Notice: anyone providing false information or attempting to cheat will have their account suspended immediately and will be barred from topping up the same ID through the site.
Prices and availability
Prices may change at any time following provider prices. The price applied to your order is the one shown at the moment it was created. A product may be withdrawn or hidden when it runs out or its provider stops.
Prohibited use
- Using payment details or accounts you do not own.
- Attempting to exploit a technical fault to obtain balance or products without paying.
- Reselling the service in a way that breaches its providers' terms.
Reseller API
Use of the API is subject to these same terms. Your key is secret and your responsibility — every request arriving through it is treated as coming from you. Details on the API page.
Limitation of liability
Our liability for any order does not exceed the amount paid for it. We are not liable for details you entered incorrectly, nor for decisions taken by the game or platform owner against your account.
Changes to these terms
We may amend these terms, and the updated version is published on this page. Continuing to use the store afterwards means you accept them.