Contact us
How to reach Play Cards: support inside the site only — for questions, order problems and account deletion requests.
We answer questions and problems related to orders and the wallet — and contact is through the support page inside the site only.
Before you message us
If the problem concerns a specific order, open «My orders» and check its status first — many orders are in progress rather than stuck. When you do message us, include the order number; it is the fastest route to an answer.
How to reach us
Contact is through the support page inside the site only: sign in to your account, open the support page and send your message from there.
We do not accept requests through any other channel — a support message is tied to your account and order number, and that is what lets us actually review the order.
Account deletion
To request deletion of your account and personal data, send an explicit request from the support page inside your account. Details in the privacy policy.
For resellers
For reseller access and the API, send a message from the support page with a summary of your business. Technical documentation on the reseller API page.